SCANIA Assistance is celebrating 25 years of delivering. The in-house assistance service started in August 1998 with one support centre based in Södertälje, Sweden, dealing with 5,000 cases per year.
Now the operations have 15 locations globally, supporting all Scania customers in 52 countries, with the team handling more than 250,000 cases per year.
In the UK, the Scania Assistance centre based in Bradford, is home to a group of service coordinators dealing with SOS calls from across the UK, Europe, North America, New Zealand and Australia on a daily basis.
