FOLLOWING a detailed review of how best to fulfil their customers’ commercial vehicle servicing and maintenance needs, Ryder has taken the decision to transfer such services to approved dealer partners, part of Ryder’s expanding FleetCare network.
‘This evolution of our operational model recognises the enhanced reliability that modern trucks offer, and our customers’ need for maintenance to be carried out ever closer to their sites in order to minimise downtime,’ said a Ryder spokesman.
‘To establish this new operational model, Ryder is undertaking a number of strategic investments. Not only are we expanding the FleetCare network of more than 300 approved dealer partners, but we have started a significant recruitment drive at its control hub in Devizes and in our Ryder mobile maintenance services division based in Lichfield. There has also been significant investment in our IT systems to support these expansions.
‘In line with this new operational model, we have proposed changes to 16 of 21 locations, which may include a reduction of the types of services offered, the transfers of services and staff to dealer partners that are part of Ryder’s FleetCare programme, and, regrettably, some redundancies and some workshop closures. As a result of these proposed changes, Ryder has entered a 30 day consultation with the staff that are at risk.’
In the north of Britain, Ryder has service centres in Glasgow (Newhouse), Edinburgh (Newbridge), Bradford, Dukinfield (Cheshire), Manchester, Newcastle and Sheffield.
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